About Us
- Modern Identity
  
  Leverage Modern Identity as a key driver in digital transformation, protecting your assets while securing the privacy of co-workers, customers or citizens.
  Modern Identity
- Mobility and Security
  
  Embrace mobile technology while ensuring the security, compliance, and productivity of your mobile users.
  Mobility and Security
- Financial Services & Insurance
  
  Govern user access in a secure, efficient, and compliant manner.
  Financial Services & Insurance
- Retail & eCommerce
  
  Unlock new growth opportunities and improve customer satisfaction by streamlining user experiences across all your applications.
  Retail & eCommerce
- Telecom & Media
  
  The modern network demands robust security without compromising user experience. Our solutions empower you to achieve both.
  Telecom & Media
- Transports & Logistics
  
  Navigate the complexities of the transport and logistics industry with confidence. Unlock the power of secure and efficient operations.
  Transports & Logistics
- Energy & Utilities
  
  Keep the lights on – and data safe – for a more resilient and optimized infrastructure.
  Energy & Utilities
- Healthcare
  
  In healthcare, trust and security are paramount. Protect patient data while streamlining workflows for a better caregiver and patient experience.
  Healthcare
- Public Services
  
  Citizen trust and efficient service delivery are cornerstones of effective public service. Our IAM solutions empower you to achieve both.
  Public Services
- Okta
  
  Achieve fast and secure access for all identities
  Okta
- Auth0
  
  Easy to implement, adaptable authentication and authorization
  Auth0
- Delinea
  
  Cloud-ready privileged access management solutions
  Delinea
- Segura
  
  Continuous security validation focused on privileged accounts, access, and lateral movement
  Segura
- CrowdStrike
  
  AI-native endpoint protection, threat intelligence, and incident response
  CrowdStrike
- Silverfort
  
  Identity security and adaptive MFA for hybrid and legacy environments
  Silverfort
- Backupta
  
  Protect Okta backups against ransomware, ensuring compliance and rapid recovery.
  Backupta
- Axway
  
  API management and MFT solutions to propel business growth
  Axway
- SailPoint
  
  Identity Governance made simple and secure
  SailPoint
- Omnissa
  
  Run any application on any cloud with next-level UEM
  Omnissa
- Dynatrace
  
  Unified observability and security for tech-enabled organisations
  Dynatrace
- Oracle
  
  Simplify, secure and scale your identity program
  Oracle
- Relock
  
  100% of users session hijacking and phishing-resistant in one day
  Relock
- Nexis
  
  Unified identity, governance, and compliance with AI-driven automation and zero-code simplicity
  Nexis
- Identity Governance
  
  Improve identity governance with traceability, control, and measurable compliance outcomes.
  Identity Governance
- Identity Access
  
  Simplify identity access challenges with stronger control and better resilience.
  Identity Access
- Customer Identity
  
  Strengthen customer identity journeys with security, trust, and less friction.
  Customer Identity
- Privileged Access Management
  
  Reduce privileged access risk with control, accountability, and audit readiness.
  Privileged Access Management
- Device Management
  
  Manage device challenges with stronger security, compliance, and fleet control.
  Device Management
- Managed File Transfer
  
  Secure file transfer challenges with visibility, governance, and operational control.
  Managed File Transfer
- API Management
  
  Control API challenges with structured solutions and measurable business outcomes.
  API Management
- All Challenges
  
  Explore top IAM challenges Cloudcomputing helps solve.
  All Challenges
Case Studies
Contact

Remote Support and Rapid Remediation (Without Hands on Device)

The Problem

Remote and hybrid work increases troubleshooting time and cost.

Without effective remote actions, teams rely on long support calls, device returns, and onsite interventions.

Downtime increases and users lose productivity.

Diagram showing traditional remote support requiring tickets and device returns compared to remote actions and guided remediation that reduce downtime.

How we solve it: Enable remote actions, guided remediation, and streamlined support workflows to resolve issues quickly at scale.

We implement remote support capabilities that allow IT to act without physical access.

Remote actions and scripts
We enable safe remote commands and automation to fix common issues quickly.
Guided remediation
We create user-facing remediation flows and clear instructions for common failures.
Support workflow optimisation
We align device management data with support processes so troubleshooting starts with facts, not guesswork.

Flow showing remote support workflow from issue detection through remote actions, guided remediation, validation, and closure with reporting.

Expected outcome

Faster resolution through remote actions and standard remediation playbooks
Fewer device returns and reduced onsite support needs
Reduced downtime and improved employee productivity
Lower support costs through repeatable workflows

KPI snapshot for remote support and remediation, including mean time to resolve, remote fix rate, device return reduction, and downtime reduction.

Quick Answers

What is remote remediation in device management?
The ability to execute actions and fixes on devices without physical access.

Why does it matter for hybrid work?
It reduces downtime and eliminates expensive logistics such as shipping and onsite support.

How do you keep remote actions safe?
Through role-based access, controlled scripts, and audited workflows.